Information, When We Were Young

About Us When We Were Young are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@whenwewereyoung.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

If you would like to know the exchange rate at time of purchase, we suggest an on-line currency convertor to be the best option.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We offer various services for shipping. Please choose the option you require on checkout.

Please note we can not be held responsible for any local customs duties applied.

Delivery Schedule Your order will be confirmed by e-mail and normally dispatched within 72 hours of reciept.If you require an item by a certain date please e-mail us seperatly so we can advise you if your request is not possible. Please see checkout for options on shipping.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. If you are un happy with your purchase or the item is not as described, please e-mail us for return and credit options.

Reaching Us If you need to reach us,

E-mail:info@whenwewereyoung.co.uk
Telephone: +44 (0) 20 8897 3583
Fax: +44 (0) 20 8759 8202
or write to us at
When We Were Young
The Old Forge
High Street
Harmondsworth Village
Middlesex UB7 0AQ.

Privacy Policy When We Were Young do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm